Locations

SAN MARCOS, CA
1285 Stone Dr.
Suite 101
San Marcos, CA 92078
760-471-7230

 

Store Hours
Monday – Friday
10:30am – 5:30pm

Saturday – Sunday
11:00am – 5pm

Shipping & Returns

PRODUCT AVAILABILITY

Sacred Space Imports makes every effort to keep most items available to ship as soon as an order is received.  If we are unable to fulfill your order in our normal shipping time because of current stock unavailability, we will update you on the current lead time. The longest lead time is 14-16 weeks. Please contact us regarding stock availability prior to ordering.

SHIPPING AND DELIVERY TIME

We ship to the continental US and Canada via various services depending on the nature of the item, the destination and the appropriate handling required for the item.  We mostly offer an affordable “white glove” residential delivery option, not curbside drop off.  Shipping to a commercial location is usually the most affordable.  Local delivery rates apply to Los Angeles, Orange and San Diego Counties ($75-$100).

Call us or fill out the on-line form for shipping and handling costs. Let us know if any special services may be involved such as hoisting or ferrying or any other special delivery needs.  Measure to confirm the item will fit through doorways and stairwells.  Please remember that it is the customer’s responsibility to be aware of any potential problem at the delivery destination.

Please allow 3-4 weeks after payment for delivery outside of Southern California. We will contact you regarding any delays in our usual lead time.

In most cases you will be contacted by the freight company before drop off.  A signature will be required upon delivery.

Comments or questions are welcome.

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DAMAGES

Please inspect your items and/or packages upon receipt. If there is any evidence of damage on the exterior of a box, you do not have to sign for it or accept the delivery. Once you have signed off on the delivery, damage claims can become difficult.

On unpacking/unwrapping, if the item is damaged, but there is no sign of exterior damage to the box, please retain all packaging materials for claims presentation. If possible, take photos of all evidence of damages.

Occasionally your freight company will have a damaged item professionally repaired at their expense. This must be carried out to your satisfaction.

RETURN POLICY

Sacred Space Imports is focused on providing the best quality products to our customers. If the merchandise you receive is not as presented on this website, please contact us to request an authorization to return the product(s). Authorization must be requested within 3 days of receipt of delivery.

No items returned without authorization will be accepted.

Shipping and handling fees for non damaged goods are non-refundable.  Customers are responsible for return shipping charges as well.

Please note that all products must be returned in their original packaging and in unused condition.  If an item is returned to us in condition which prevents its resale, no amount of funds will be refunded.

A re-stocking fee of 20% will be incurred for all returns on merchandise that are not defective.  Example:  Item costs $1000 plus $250 shipping ($1250 total).  The amount returned to you would be $550 ($1250-250 shipping to you-$250 return shipping-$200 (20%)=$550).

Please allow up to 30 days for a refund to appear on your credit card statement. Restocking fees and return shipping charges will be subtracted from refunds.